Shipping policy

XPPEN US uses several methods for shipping products. We recommend certain delivery methods for different products, based on weight or size, to give our customers the most dependable and competitive pricing available. All orders are subject to a 24-48 working hours processing period before shipping.

UPS&Fedex: This method is generally with flexible delivery periods (typically allow between 3–5 days from shipment for delivery). Orders can be tracked from our warehouse to your front door. We always ship to the via this method.

Please note that delivery may be delayed on weekends and holidays.

How to Expedite Shipping Your Order

Avoid delivery delays by including your full address, including company name if applicable, suite number, apartment number, floor number, building number, etc., and a valid phone number.

We use a third-party address verification system, so please enter your address information exactly as it appears on your credit card billing statement. Incorrect information may cause a delay in the processing or shipment of your order.

If your order is returned to XPPEN as undeliverable from our shipping partners, you will need to place a new order. Please contact Customer Support to resolve your payment issue Email us at shop@xppen.us

Save time and avoid frustration by entering the address information in the appropriate boxes and by double-checking for typos and other errors.

Order Processing by XPPEN US

Our warehouse processes orders Monday through Friday, excluding holidays.

Non-Refundable Shipping

Original shipping fees are non-refundable. Shipping fees cover the services provided by the carrier and will not be refunded if an item is returned for any reason.